1. Information We Collect
We collect various types of information from users of our website:
Personal Information: When you create an account, book a room, or contact us, we collect personal identification information, including:
- Name
- Email address
- Phone number
- Physical address
Booking Information: Details related to your reservations, such as:
- Room preferences
- Dates of stay
- No of people expected to stay
- Special requests or needs
- (Note: Digital Payment processing is handled by third-party services; we do not store complete payment details.)
Device and Usage Data: We automatically collect information about your device and your interaction with our website:
- IP address
- Browser type and version
- Pages visited and time spent
- Referral URL
- Log files and cookies data
2. How We Use Your Information
We use the information collected for various purposes aimed at enhancing your experience:
- To Process Transactions and Manage Reservations: Facilitate booking processing, confirmations, cancellations, and modifications.
- To Communicate with You: Provide customer support, send booking details, confirmations, special offers, and updates related to your stay.
- To Improve Our Services: Conduct surveys, analysis, and research to improve our services and user experience.
- For Marketing and Promotions: Send newsletters and promotional materials, which you can opt-out of at any time.
3. Sharing and Disclosure of Your Information
We may share your personal information in the following circumstances:
With Service Providers: We engage third-party companies to perform tasks on our behalf, such as payment processing, reservation management, email delivery, and customer service. These providers have access to personal data necessary for performing their functions but are prohibited from using it for other purposes.
Legal and Regulatory Obligations: We may disclose personal data if required to do so by law or in good faith belief that such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
4. Data Security
We implement a variety of security measures to protect your personal data:
Encryption: We use Secure Sockets Layer (SSL) encryption to protect data transmitted between your device and our servers.
Access Controls: Personal data is only accessible to a limited number of personnel who have special access rights to such systems and are required to keep the information confidential.
Regular Security Audits: We frequently review our practices to safeguard personal data against unauthorized access, alteration, or destruction.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and gather analytical data. Cookies are small files stored on your device that help us:
- • Recognize you on your next visit
- • Understand and save user preferences
- • Compile aggregate data about site traffic and interaction
You can block or remove cookies through your browser settings, though doing so may impact your ability to use all features of our site.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or policy requirements. Specifically:
Account Information: We will retain your account information as long as you maintain an active account with us and as needed to provide you with our services.
Booking Information: Reservation and related transaction data are retained to facilitate bookings, enhancements, and to comply with legal and tax obligations.
Communications: We may retain messages and correspondence history between you and us to ensure consistent service and for training purposes, after the last interaction.
Legal and Compliance: We may retain data as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legal rights. This includes information that we are required to keep for legal and regulatory purposes for the relevant duration specified by applicable law.
When we no longer need your personal information, we will securely delete or anonymize it so that it cannot be associated with you.
7. Your Rights and Choices
You have the following rights concerning your personal data:
Access and Correction:You can access and request corrections to your personal data at any time.
Data Portability:Request a copy of your personal data in a structured, machine-readable format.(Chargeable).
Deletion: Request the deletion of your personal data, subject to retention requirements for legal or operational purposes.
8. Contact Us
For questions or feedback regarding this Privacy Policy, or to exercise your rights, please contact us:
Email: victoria.puri@gmail.com
Phone: +91-9078802005 | +91-8480499822 | +91-8480499811
Address: Victoria Club Hotel, Sea Beach, Puri,Odisha - 752002
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. The effective date at the top will indicate the latest revision.
By using our website, you acknowledge that you understand and agree to this Privacy Policy.